Electronic User Guide will Assist the Receivers of Registered Mail

Oct 31, 2013

With the aim to improve access to the electronic system e.pristatymas (e-delivery), AB Lietuvos paštas has developed an electronic user guide that can be found on the Internet at

The national electronic system e.pristatymas was launched in June of the current year. More than 500 residents and more 100 state institutions and private companies have become the users of the system.

According to AB Lietuvos paštas’ representative, e.pristatymas project manager Aelita Paulavičienė, despite holiday season legal and natural persons are demonstrating an active interest in the e-delivery system which enables to carry out an online correspondence with state institutions by sending registered correspondence.

“We have received many inquiries from users on how to use the e.pristatymas system. The citizen of Lithuania contacted us even from Thailand to find out about a possibility to receive documents necessary for his marriage. Therefore, in order to answer all question regarding connection to the e-delivery system, we have developed an electronic user guide now available on the Internet,” Ms Paulavičienė said.

An important step towards development of e-services

In cooperation with partners, the business law firm GLIMSTEDT provided legal services related with the development and validation of the electronic delivery service.

“There are no doubts that the development of the electronic delivery system is very important to the development of electronic services and e-government,” Giedrė Rimkūnaitė-Manke, associated partner and attorney Giedrė Rimkūnaitė-Manke said. “The most important aspect from the legal point of view is the fact that items sent electronically have the same legal and evidentiary power as registered postal items have. It means that the electronic delivery system can be used in all cases when following legal acts or other rules documents must be sent by registered mail. With the e-delivery system the sender can prove that the electronic item has been send to the addressee at a certain time and the receiver has received the item at a certain time“.

A wider range of electronic services

With a possibility to ensure confidentiality of the information sent, the e.pristatymas system can encourage various institutions to offer more electronic services.

The public institution VšĮ Centro poliklinika is going to use the system for communication with its patients: send notices on clinical trial results and treatment progress, inform about the services provided, invite to take part in disease prevention programs financed by the state, and etc.

According to Dr Kęstutis Štaras, director of Centro poliklinika, the e-delivery system is useful both for patients and the medical staff. “With the help of the system, we will be able to promptly send confidential trial results to our patients. As the system generates and sends such notices automatically, patients will not need to come to health care institutions and queue for trial results, and the medical staff will save a lot of precious time that can be devoted for the treatment and consultations of patients,” Dr Štaras said.

The e.pristatymas service is not charged. This is one of the main advantages of the e-delivery system pointed out by the manager of Centro poliklinika who says that it will enable to save a considerable amount of money that was spent on registered postal correspondence.

A useful alternative to conventional post

The specialists of the National Paying Agency (NPA) under the Ministry of Agriculture have made a considerable input into the development of the e.pristatymas system by giving their comments during the pilot stage. According to Vitalijus Kiubis, deputy head of Document Handling Unit under Direct Support Department of the NPA, said that the agency pays a great attention to dissemination of information to arable farmers and beneficiaries.

“In terms of time and resources used, delivery of official documents by post is not always effective. Therefore, the e.pristatymas system is a convenient alternative to traditional post as using the general electronic channel documents are delivered in real time, and authenticity is ensured. Moreover, it is free of charge both to the institution and users,” Mr Kiubis said.

With the e-delivery system, items can be sent not only to another e-box for incoming deliveries, but they can also be delivered by post. In such a case, if post is chosen as a method of delivery, an electronic item developed in the e.pristatymas system will be printed, enveloped and handed in to the addressee like it was usual until now.

About e.pristatymas system

The e-delivery system has been developed using the funds from the European Regional Development Fund and the State Budget of the Republic of Lithuania. The project has been implemented on the grounds of the measure E-government Services of Priority 3 entitled Information Society for Everyone under the Economic Growth Operational Programme.

The e-delivery system is owned and managed by the Ministry of Transport and Communications of the Republic of Lithuania. The project has been implemented along with the partner AB Lietuvos paštas.The e-delivery project design and development works started in October 2011. The investments into the project make more than LTL 7.4m. 85% of the amount was allocated from the European Union Fund, and the rest part was financed by the Republic of Lithuania.