My postal item is late

Postmen deliver postal items 6 days per week usually from 8:00 until 16:00. Delivery time mainly depends on the addressee’s address - whether it is at the end or beginning of the postman’s route. However, it sometimes happens that postal items are delivered with delay or are lost.
In case a registered or insured postal item sent or awaited by you has been lost or is late, please advise us of this by given telephone numbers.
However, before calling us, please read the questions and answers below. Maybe you will find the answer there.