Who may be contacted if I do not agree with the import taxes calculated?

When the item has been collected and payable taxes already paid, you should address the Tariffs and Customs Assessment Control Division of Vilnius Territorial Customs Office and submit a request to recalculate taxes and duties. The request should be accompanied by the copies of all documents related to the received postal item. For more detailed information please visit the website of the Customs at www.cust.lt.
If you have not collected the item yet, but you know the amount of calculated duties, you should submit a request to the Tariffs and Customs Assessment Control Division of Vilnius Territorial Customs Office to recalculate taxes and duties. The request signed by the addressee will be handed over to postal staff. The item together with the request will be handed over to Mail Sorting Department for inspection of the item’s comtents and preparation of relevant documents. Then all materials will be sent to the Tariffs and Customs Assessment Control Division of Vilnius Territorial Customs Office.
We suggest choosing the second option, which guarantees faster processing.