Why is my postal item damaged?

Postal items may be damaged due to improper packing materials used or improper packing.

  • Sometimes materials of poor quality or wrong size are used.
  • After discovering a damaged item, postal staff puts the item into a special plastic bag to prevent it from more substantial damage. Such items are marked with “Gauta praplėšta“ (Arrived with damage).
  • In cases when you receive a torn or otherwise damaged item sent from abroad and it does not bear a special postal mark informing that the item has arrived in damaged condition, please advice the post office serving your address.

Take a look at our advices regarding proper packing of postal items.