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Payment of compensation

The sender can file a claim with AB Lietuvos paštas regarding lost postal items, lost, missing, or damaged contents within a period of 6 months of the posting date.

Compensation for lost or damaged postal items (from the moment of their admission until handing in to the addressee) is paid following the Postal Law of the Republic of Lithuania, the provisions of the Universal Postal Convention, Letter Post and Parcel Post Regulations as well as procedures set forth in international agreements and contracts with customers:

  1. For a lost domestic registered letter-post item or a domestic ordinary postal parcel as well as for a part of items (goods) that have been lost or damaged, or damage made to all items (goods): in the amount equal to a double postage.
  2. For a lost domestic insured letter-post item: in the amount equal to the insurance amount and postage price.
  3. For a part of lost or damaged items (goods) in a domestic insured postal item containing a list of items (goods): in the amount equal to postage and the value of the lost or damaged item (good) included into the list of items (goods); however, the amount shall not exceed the insurance amount set for the whole postal item.
  4. In case the postal service provider, through its fault, returns to the sender a domestic registered postal item or a parcel, the sender shall be receive compensation in the amount of postage price.
  5. For a lost, totally rifled or damaged international registered postal item – by SDR 30 (the currency of IMF); for a registered bag M – SDR 150. The total amount of payable compensation is calculated by adding these amounts and taxes paid, except for registration charge. In case of a partially rifled or damaged international registered item, the sender is entitled to an indemnity corresponding to the actual value of the damage, which may not exceed the amount stated above.
  6. For a lost, totally rifled or damaged international ordinary parcel, Express item, or EPG parcel the compensation may not exceed the sum of: compensation rate of SDR 40 for an ordinary parcel plus SDR 4.50 per kilo and plus posting expenses. For some of the contents rifled or damaged in such an item, the compensation will correspond to the actual value of the damage, which may not exceed the amounts stated above. For return of such items, with no grounded reason indicated, the sender will receive a compensation equal to the amount of charges paid when posting the item and expenses related with return of the item from the destination country (if any).
  7. For a lost, totally rifled or damaged international insured item – by an amount equal to insured value and posting expenses except for insurance charge. For a partially rifled or damaged insured item – by an amount of the actual value of the damage, which may not exceed the insured value.
  8. For a returned international registered or insured letter-post item, with no reason for failure to deliver indicated, the sender is entitled to compensation equal to postage charges only.
  9. For a lost, rifled or damaged EMS item, the sender is paid compensation equal to the actual damaged incurred, which may not exceed SDR 30 for an EMS item containing documents and SDR 130 for an EMS item containing articles (goods) plus posting expenses.
  10. For a lost, rifled or damaged courier mail item the sender will be compensated following the procedures foreseen in the contract with the customer in the amount equal to the value of lost articles (goods), which may not exceed EUR 434.43 per item plus posting expenses.
  11. In case the international express mail item is delivered with a delay of more than 15 working days starting from the date of deposit, the sender is entitled to receive compensation in the amount equal to the difference between the postage for the international express mail item and the postage for the international airmail item.