Print

Parcel search form

Please complete this item search form if you cannot find the status of your item with the help of item tracking tool.

  • The search is conducted only for parcels and registered and insured items.
  • The item search will not be conducted if 6 months have elapsed from the date of posting.
  • Search of international items is conducted free of charge if requested after 2 months from the date of posting. If the request for the search of an international item is submitted earlier, the service charge is LTL 15 (EUR 4.34) (including VAT).
  • Payment for the search can be made at a post office, the SEB bank or making a bank transfer to the account of AB Lietuvos paštas with the SEB bank. The account number is LT717044060000187388.
  • If the item search is not subject to the special charge, please enter the figures “1111” into the “Payment” field.
  • In case it is established that the item is missing or has been lost, the search charge will be refunded transferring it together with the compensation for the missing/lost item to your bank account given below.

Please complete this item search form if you cannot find the status of your item with the help of item tracking tool or in case you need to have a proof of delivery.

  • The search is conducted only for registered, insured, and COD postal items.
  • The item search will not be conducted if 6 months have elapsed from the date of posting.
  • For the search of items or issuance of a document confirming delivery of the item a fixed charge is applied. The service charge is LTL 15 (EUR 4.34) (incl. VAT) per each item separately.
  • Payment for the search can be made at a post office when collecting the document. When the document is ready, you will be informed by advice of arrival delivered to your private mail-box. For contractual customers (companies having agreements with AB Lietuvos paštas on the provision of services), the charge will be included into the monthly invoice.
  • You can order the search of the item or proof of delivery by filling in a relevant form and paying for this service at a post office.
You can enter more than one dispatch number
(13 symbols)
Files must be less than 2 MB.
Allowed file types: gif, jpg, png, bmp, pdf, doc, docx.
(Give a detail description of each item in every dispatch)
Sender details
City, village and etc.
Addressee details
City, village and etc.
Requester details
City, village and etc.
(for reply)
Files must be less than 2 MB.
Allowed file types: gif, jpg, png, bmp, pdf, doc, docx.

* Mandatory fields

Image CAPTCHA
Reload
Enter the characters shown in the image.

Important! Things to know before you submit your search query

• The search is conducted only for registered, estimated parcels and postal items.

• No search shall be carried out 6 months after the date of dispatch of the parcel.

• International search is free after 1 month from the date of dispatch of the parcel.

• The service fee is EUR 9.99 (including VAT) if the search is conducted within 1 month from the date of dispatch of the parcel. You can pay for the search by bank transfer to AB Lietuvos paštas SEB bank account no. LT717044060000187388 or upon arrival at the post office. Please attach a copy of a document that proves payment for your search.

• If the parcel is found to be lost, the search fee will be refunded along with compensation for the item to the bank account you specify.

• If more than 3 searches are performed at a time, please complete the table below which you can find here. Please send the completed table to: info@post.lt.